Events

Skillfully Engaging in Difficult Conversations

Difficult conversations are interactions we know we need to have but many of us tend to avoid, often because we feel too anxious or frustrated to engage. During this course we will identify what makes these conversations difficult and practice new skills.

Working Across Personality Differences: Introduction to the MBTI

Disregard for personality differences can lead to conflict and misunderstandings in the workplace. This three-hour session will use the Myers-Briggs Type Indicator (MBTI), the most widely-used personality assessment.

Using Data for Quality Improvement

Join this webinar to learn how to use and interpret run charts, a power quality improvement tool.